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Online Training: Frequently
Asked Questions
Course Information Questions |
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How do I login?
Open your web browser (i.e. Internet Explorer, Netscape, etc.) and enter in the
address bar
www.rushingmarine.coursehost.com. To login, enter the user
name and password given to you at the time of enrollment in the space
provided. If you have already read the Purchaser Agreement, check the
box acknowledging you agree to its terms, and select GO. back to top |
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What happens if I
forget my username or password?
If you forget your username or password, you may contact a
Rushing Marine representative at (573) 243-8504, between the hours of
8:00 a.m. to 5:00 p.m., CST, Monday through Friday, with the exception
of holidays. back to top |
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How do I begin my
course?
Once you are logged in a listing of the courses that you are
enrolled in will appear. Select the course you choose to take at this
time. This will take you to the course home page. From your course
homepage, select the first lesson listed (i.e. Lesson One). A new screen
will load containing the first slide of the training content. The audio
and animation will play automatically. When the slide is done the
“Select the ‘Next’ button to proceed” icon will appear in the lower
right corner of the slide. If you wish to replay the audio and
animation, select the “Replay” button in the lower right corner. To
visit the previous slide, select the “Previous” button, and to proceed
to the next slide, select the “Next” button. back to top |
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What is the
difference between a course, lesson, part and lesson topics?
Courses may be broken up into different lessons. Each lesson
may include several parts. These parts will include the lesson content,
a lesson summary, and at least one review exercise. These parts are
indicated on your lesson tool bar. Most lessons require you to finish
each part before it can be considered complete. The lesson content is
made up of the lesson topics, the content page, and navigation buttons.
Please refer to our Cheat Sheet for further assistance. back to top |
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What is a
slide/content page?
A slide, also known as a content page, contains the training
material in the lesson content. Please refer to our Cheat Sheet for
further assistance. back to top |
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Do I have to take
the lessons in order?
Each course is different. Most courses require the lessons to
be taken in the order they are listed. However, some courses will give
you the option to select a specific lesson. Once a lesson is complete,
you may go back to it at any time. To learn what your course options
are, please refer to the Requirements tab on your course home page.
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What is considered
a passing score on the review exercises?
Most courses require at least at 60% or better on a review
exercise to pass. For more information, your score requirements can be
found under the Requirements tab on your course homepage. back to top |
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What if I do not
pass the review exercise?
After submitting a review exercise, the results will
automatically show, including the score and any incorrect answers. If
any answers are incorrect, the correct answer will be indicated below
the question, as well as information indicating where in the lesson it
was discussed. It is recommended that you go back through the training
and review each incorrect answer in the lesson before taking the test
again. Most courses will allow you two chances to pass the review
exercise. back to top |
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How long does a
course take?
The length of a course depends on the level of training
involved and the students, themselves. Please refer the course catalog
to view the approximate time to take a certain course. The approximation
is based on an average of the time it has taken to complete the course
per student. back to top |
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Are the courses
self-paced?
Yes. All of Rushing Marine’s online training courses are
available 24 hours a day. You may work at your own pace through all of
the material in the course. However, most courses expire 30 days from
the day of enrollment. You must complete the course before it expires.
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Can I stop in the
middle of a lesson?
You may complete the course at one time, or stop in between
lessons. You may stop in the middle of a lesson, however, it is
recommended to complete the lesson before stopping. If you stop in the
middle of a lesson, the training will not automatically begin at the
topic where you left off when you restart the training. To proceed to
the topic where you left off, you may select that topic’s link from the
list in the upper right corner of the lesson content. back to top |
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What if I have a
question about the training during the course?
If you have any questions or comments, you may contact the
course instructor by selecting the Messages link under the Communication
Tab. The course instructor will contact you via e-mail usually within a
few minutes up to 24 hours between the hours of 8:00 a.m. to 5:00 p.m,
with the exception of weekends and holidays. back to top |
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Who is the Course Instructor? The course
instructor is the person who has created and is facilitating the online
training. Questions can be sent to the course instructor by selecting
the “Messages” link under the Communication tab on your course homepage.
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How long do I have to complete and/or access
the course? For most courses you will have 30 days from the first day of
enrollment to complete the course. The course homepage will display to
you the date by which you must complete the course. It is important to
remember that if your company or supervisor requests a copy of your
Certificate of Completion and/or Score Report, you MUST access these
before your course enrollment expires. After 30 days, you will not be
able to access your Certificate of Completion or Score Report.
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What happens if I don’t finish my course
before my enrollment expires? If you do not finish your course before
your enrollment expires, you must purchase the course again to complete
it. Your course home page will indicate how many days you have remaining
to finish the course under the Requirements tab. We apologize for any
inconvenience, but we cannot make exceptions to this rule.
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What is a Certificate of Completion? A
Certificate of Completion is awarded when a learner meets all course
requirements. It will indicate the learner’s name, the course completed
and the date of completion. Your supervisor may request a copy of this
certificate for recordkeeping purposes. If so, it is important to access
it and your Score Report before your enrollment expires. After your
enrollment expires you will not be allowed to access the course, the
Certificate of Completion or your Score Report. Rushing Marine will not
be able to retrieve this information after your enrollment has expired.
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How do I print my certificate? When you have
successfully completed all requirements for a course, you will be given
the option to view and print your Certificate of Completion. To print it
at a later date, it can be accessed on the course homepage, under the
Requirements tab, at any time before your enrollment expires. When
printing your certificate select the file menu at the top left of your
screen, and then select the print option. Please note, in order for your
Certificate of Completion to print properly you should change your
printer settings to print in landscape.
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What is a Score Report? A Score Report lists
each lesson, the score you received on each review exercise and the time
spent on each lesson. Your supervisor may request a copy of this report
for recordkeeping purposes. If so, it is important to access it and your
Certificate of Completion before your enrollment expires. After your
enrollment expires you will not be allowed to access the course, the
Score Report or your Certificate of Completion. Rushing Marine will not
be able to retrieve this information after your enrollment has expired.
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How do I print my Score Report? When you
have successfully completed all requirements for a course, you will be
able to access your Score Report on the course homepage, under the
Requirements tab, at any time before your enrollment expires.
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Will I get to comment on the course? Yes. If
you have any questions or comments, you may contact the course
instructor by selecting the Messages link under the Communication Tab.
You may also contact the web administrator by going to
www.rushingmarine.com/question.asp
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