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Online Training: Frequently
Asked Questions
Customer Service & Technical
Support |
Back to FAQ |
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Is technical
support included in the price of the training?
Yes, technical support is included in the price of the
training. We strive to provide our customers with the best possible
customer service. We have several ways to help our customers get the
Technical Support that meets their needs.
First, all students will receive a training instructions packet with
their training materials. This packet includes instructions and useful
tips to help you get the most from our training services. You download
it from the Digital Library, located under the Reference Material tab on
your course homepage or by going to
www.rushingmarine.com/instructions.pdf.
Second, all courses will include a tutorial to help you get acquainted
with the training environment. This tutorial includes step by step
guides to navigation, downloading training materials, contacting
technical support, and printing your certificate of completion.
We have also developed a Frequently Asked Question section with answers
to commonly asked questions and problems. You can access it by selecting
the Frequently Asked Questions link under the Reference Materials tab on
your course homepage, or by going to
http://www.rushingmarine.com/faq.html.
For a solution to a specific problem, you may contact the course
instructor via e -mail by selecting the Messages link below the
Communication Menu option. The Course Instructor will respond to your
e-mail address, usually within the same day, with the exception of
weekends and holidays. Please DO NOT contact technical support by
selecting the Help & Support link.
Lastly, if you are in need of immediate support, you may contact
Technical Support by phone at (573) 243-8504, between the hours of 8:00
a.m. to 5:00 p.m., CST, Monday through Friday, with the exception of
holidays.
Please note, Rushing Marine is NOT responsible for ensuring your
computer or other equipment is suitable for gaining access to its online
training courses. Please contact your company’s computer technician if
you have any technical problems with your computer, or if you are unsure
if your computer meets the system requirements stated on the first page
of your instructions packet. back to top |
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How do I enroll a
user that I have already purchased?
If you choose to purchase multiple user accounts, “seats”,
for a course, you will receive an enrollment verification e-mail
including Promo and Course Access codes and Promo/Access Code Course
Enrollment Instructions.
In the address bar of your web browser enter the following address:
http://www.rushingmarine.coursehost.com/promo/XXXXX (enter your
Promo access code in the place of the X’s).
In the Access Code box, enter your Course Access Code, and select
“SUBMIT.” Follow the prompts for information and select “Register.” Your
employee will have 30 days from the day of enrollment to complete this
course before it expires. back to top |
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Why does the lesson
start over when I minimize or maximize the lesson toolbar?
When the lesson toolbar is minimized or maximized it
automatically reloads the page, causing the training program to start
from the beginning. When you select the minimize/maximize button on the
lesson toolbar, it refreshes the page causing the training to restart.
To prevent this, it is recommended to minimize the toolbar at the very
beginning of your training. back to top |
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